CSRC Intake Specialist

Location US-AZ-Gilbert
Min
USD $18.00/Hr.
Max
USD $19.00/Hr.
Job ID
2025-5983
# Positions
1
Category
Behavioral Health/Social Work
Type
Regular Full-Time

Overview

Intake Specialist - Customer Service Referral Center: The CSRC Intake Specialist receives calls from people seeking behavioral health and/or medical services, verifies eligibility for the services, and schedules initial intake appointments.

Responsibilities

  • Receives incoming calls
  • Determines whether requested services are available. 
  • Determines availability of funding source to support requested services. 
  • Schedules client appointments, verifies funding source data, and obtains required authorizations.
  • Creates Referral Demographic documents in EHR system.  
  • Scans/Emails copies of faxed referrals and client information to the various sites' receiving parties.
  • Enters client information into tracking spreadsheet.
  • Remains aware of agency Intake capacity limits and assists clients with accessing appropriate outside resources during those times when intake services may be closed or limited.
  • Performs other related job tasks or responsibilities as assigned.
  • Schedules Transportation was necessary.  
  • Conducts reminder calls for appointments as needed. 

Pay-Range: $18.00-$19.00/hour

Qualifications

  • High School diploma or GED
  • Bilingual in Spanish & English strongly preferred. Pay Differential offered.
  • Eligibility & Enrollment experience preferred.
  • Previous experience working with DCS preferred.
  • Experience using NextGen EMR preferred.
  • Previous customer service or call center experience desirable.
  • Must receive/maintain DPS fingerprint clearance.

Benefits of Working with JFCS:

  • Bonus Programs for both full-time and part-time employees.
  • Generous Employee Referral Bonuses for both the new-hire and the referring employee.
  • FREE Primary HealthCare to all employees and every member of their household, regardless of relationship.  This includes free prescriptions, x-rays/imaging, annual physical examination, mental health services, and more.  
  • Flexible Scheduling and Telehealth Flexibility for many positions.
  • 401(k) Retirement Plan, with Company Match
  • We offer tuition and clinical license reimbursement.
  • Numerous professional development and career growth opportunities.
  • Generous paid time off / sick time allocations
  • Comprehensive Employee Benefits package, including medical, vision, dental, & more.
  • Wellness Coaching
  • Employee Assistance Program
  • Eligibility for Loan Forgiveness Programs in many positions.

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