BI Training & Support Specialist

The Business Intelligence (BI) Application & Training Specialist provides Helpdesk support by assisting with calls and user-driven tickets for troubleshooting of NextGen PM and EHR issues. This role serves as primary point of contact for tickets and projects related to clinical template sets, modules, and practice management scheduling applications within the NextGen system.  Responds to end users and closes tickets in a timely manner, inclusive of after-hours coverage, as needed.  

• Coordinates NextGen PM and EHR issue resolution with vendors as needed, including testing guidance received from vendor and escalating tickets as necessary.
• Facilitates end-user training sessions as scheduled and based on need, inclusive of preparing training materials and technical assistance documents for both Behavioral Health and Physical Health specialties.
• Oversees the management of interfaces between NextGen PM and EHR, as well as other related databases associated with business operations for the company.
• Responsible for support of Data Base configuration and management inclusive of:
  • Edits, updates, and software upgrades
  • Adding and revising Provider profiles
  • Adding and revising Contracts and Payers
  • Unit Code Calculation and Service Code Mapping
• Provides support, training, and assessment of workflows as it relates to NextGen Applications and End User.
• Develops end-user job aides and training materials to support the use of all relevant NextGen utilities and applications.
• Responsible to oversee, as assigned, agency updates and incoming information as it relates to actionable steps within the NextGen system and impact to the agency Cross Functional team and to make recommendations for agency implementation
• Is able to participate in after-hours department projects that must occur after end users have logged off the system. Work schedules will be adjusted for the BI team in these instances, to accommodate special project hours.
• Participate in department meetings, cross functional discussions, and Arizona NextGen user group when needed. 

• Degree in the field of computer science, information science, management information systems, business administration, and/or 5 years' related work experience.
• Work experience using and supporting an PM and EHR, NextGen preferred
• Experience in assisting others in a supportive and training role
• Solution-oriented thinker and strong communication and written skills
• Able to work independently with limited direction
• Team and customer service oriented
• Able to work in a virtual and private setting to protect sensitive JFCS information. There will be times when BI staff are required to be onsite.

Benefits of Working with JFCS:

• Bonus Programs for both full-time and part-time employees.
• Generous Employee Referral Bonuses for both the new-hire and the referring employee.
• FREE Primary HealthCare to all employees and every member of their household, regardless of relationship. This includes free prescriptions, x-rays/imaging, annual physical examination, mental health services, and more.
• Flexible Scheduling and Telehealth Flexibility for many positions.
• 401(k) Retirement Plan, with Company Match
• We offer tuition and clinical license reimbursement.
• Numerous professional development and career growth opportunities.
• Generous paid time off / sick time allocations
• Comprehensive Employee Benefits package, including medical, vision, dental, & more.
• Wellness Coaching
• Employee Assistance Program
• Eligibility for Loan Forgiveness Programs in many positions.

About JFCS:

Jewish Family and Children’s Service’s (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background. JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services throughout the Valley.