Helpdesk/Desktop Support Specialist II

Job Summary: Primarily responsible for providing support on behavioral health IT system issues.  This will include troubleshooting all problems of computer users.  Problems may include: SQL Server, NextGen, MS Office products, printing, telephone and network issues.   Answer questions asked by the clients by telephonic calls or by emails.  Resolve issues regarding hardware performance and software installation.  Printing, emails, operating systems and network-related issues are also included in the list of responsibilities.  The position will also assist with staff training.  Various special project support and development opportunities within supported systems may also be available. 

• Must have excellent written and verbal communication skills to document incident tickets and communicate status.  
• Must have problem-solving skills including the ability to multi-task within tight deadlines.
• Excellent organizational skills, self-directed and results- oriented. 
• Prior work experience working in a Helpdesk environment or in a Retail client-oriented environment.  
• Incident and Asset Management application suite is a plus. 
• Prior experience in a clinical health care and behavioral health care setting preferred.  
• Strong diagnostic skills in MS Office (Word, Excel, and Outlook) and Windows XP.  Diagnostic skills and/or experience in a Citrix environment a major plus. 
• Must have strong customer service/client relationship and interpersonal communication skills.
• Powershell / script / Reporting.
• Office Pro and Mac / Apple knowledge preferred.
• AD/Windows knowledge.
• SCCM/imaging experience (Microsoft updates / Patch management).
• Exchange Administration experience/knowledge.

• Associates Degree preferred.   Must have verifiable High School Diploma or GED from an accredited organization
• Advanced in CIS or CS preferred.  
• A+ Certification a plus!  
• Level 1 fingerprint clearnace card without restricion(s)
• AZ Drivers License
• AZ Auto Insurance