Family Support Partner (Phoenix)

Location US-AZ-Phoenix
Job ID
# Positions
Behavioral Health/Social Work


**Phoenix Location**



The Family Support Partner builds partnerships with parents and professionals.  Committed to promoting a non-judgmental and respectful attitude with regard to families.  Provide ongoing support services to clients and families to assist in meeting their individual needs.  Perform out of office family support services and administrative tasks in accordance with agency procedures.


  • Provides home care training, family services (family support) involving face-to-face interactions with family member(s) directed toward restoration, enhancement, and maintenance of family functioning, therefore, increasing the family’s ability to effectively interact and care for the person in the home and community.  May involve support activities such as assisting the family in adjusting to the client’s disability, developing skills to effectively interact and/or manage the client, understanding the causes and treatment of behavioral health issues, understanding and effectively utilizing the system, and planning long-term care for the member and family. Teaches family to advocate on behalf of their respective family member.
  • Teaches independent living, social and communication skills to persons and/or their families in order to maximize the person’s ability to live and participate in the community and to function independently.  Includes self-care, household management, social decorum, same and opposite-sex friendships, avoidance of exploitation, budgeting, recreation, development of social support networks and use of community resources (client must be present).
  • Provides ongoing family support services that foster solution/strengths-based orientation to assist in addressing the client and family’s ongoing needs.  Fosters the family voice to help navigate the system and engage formal and informal resources for the client and family.  Assists in the transition, discharge and aftercare plans of behavioral health services and demonstrates a positive, strengths-based attitude of teamwork and shared leadership.
  • Performs the duties of Family Support Partner assisting clients and families in connecting with service providers to address the behavioral health issues of children and families in accordance with the Child and Family Team process and the Behavioral Health Service Plan.  Assists clients and families in obtaining community support, identifying resources and resolving barriers.  Assists with reports including BHSP, SN&CD, and Crisis Plans, OOH packets SCA, ASR and Flex Funds.
  • Provides ongoing support for the coordination of behavioral health services with other agencies, such as DFS, Probation and Parole Departments, Division of Developmental Disabilities, Arizona Long Term Care, schools and other providers.  Participates in assigned JFCS and job-related committees (BH Matrix; Training; Substance Abuse; Utilization Management; Safety, MIS/NextGen Computer, and Risk Management).
  • Works effectively within the Arizona Recovery Model to address the client and family’s needs as outlined by the 12 principles including: Accessible Services, Best practices, Collaboration with families, Collaboration with others, Connection to natural supports, Functional outcomes, Independence, Most appropriate setting, Respect for the child and/or family’s unique cultural heritage, Services tailored to the family, Stability and Timeliness.
  • Works collaboratively with the CFT, medical, treatment and management teams in assisting families and implementing agency policies and procedures, acquaints the agency with community trends, identifies gaps in series and works with special projects and committees to better meet the client’s and family’s needs.  Identifies, prioritizes and records the family vision and goals via the Behavioral Health Service Plan, and all other related clinical documentation.


  • Must be 21 years of age and have a High School Diploma or GED. 
  • Must be or have been the parent/caregiver of a child with behavioral health needs and have experience with children’s service systems (Behavioral Health, Education, Juvenile Justice, DFS, Developmental Disabilities, etc.). 
  • Must be eligible to receive and maintain DPS fingerprint clearance without any restrictions. 
  • Own transportation, valid driver’s license, and car insurance are required. 
  • Ability to work 40 flexible hours a week including evening and weekend availability. 
  • Must have excellent verbal and written communication skills, basic typing and computer processing skills. 
  • Must have skills necessary to engage and work with others from diverse cultural groups.



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