• Program Support Specialist

    Location US-AZ-Phoenix
    Job ID
    # Positions
    Behavioral Health/Social Work
  • Overview

    The Program Support Specialist will provide a variety of tasks that are needed to support the Job Development Program Staff with meeting program needs and with assisting the youth in meeting individual goals. These tasks include, but are not limited to, conducting career, academic and living skills assessments, organizing and maintaining files, chart maintenance, data entry and tracking, assisting Youth Development Coordinators with work readiness and living skills workshops, JFCS CARES shop general operations & process, developing and securing internship sites, maintenance of paid internship paperwork, assisting youth in securing needed documentation, benefits and services. The Program Support Specialist will also represent JFCS in the absence of the Education Coordinator or Youth Development Coordinator, in CFT’s, client meetings, IEP’s, Vocational Rehabilitation meetings, etc. as necessary to coordinate care. 






    • Assist Director and Program Operations Lead with administrative and clerical tasks as needed: Filing, data gathering and entry, prepare reports and paperwork needed for WIOA.  Tracking and maintenance of support services, inventory for incentives, GED/Pre-GED Vouchers and bus passes. Scan required documentation into AJC.  
    • Provides direct service to the youth at 25% productivity target including coordination and scheduling of new referrals, performing intake & assessment, skill building and coordination of care. Facilitates social, educational and recreational group activities of youth participants in program as needed.  Facilitates work readiness and living skills workshops or job training as needed.
    • Develop partnerships through networking with agencies willing to provide learning through paid work experiences (internships). Facilitate work readiness and job training as needed. Organize and prepare work experience paperwork---including timesheet coordination with payroll dept.

    • Communicates directly and regularly with other team members, and internship sites, regarding youth needs and progress in order to ensure successful work experience. 

    • Completes client record documentation professionally, on-time, using the Agency’s electronic medical record system and the AZ Job Connection (AJC) system.

    • Participates in regular staff meetings, JFCS agency meetings as required, and community and client related meetings as a representative of JFCS/JDP when appropriate.  Attends all JFCS and Phoenix Workforce Development required trainings.  Represents JFCS in meetings as needed.

    • Participates in required and ongoing program training to increase knowledge of best practices and be in compliance with funding and regulatory requirements.

    • Completes agency mandated personnel documentation accurately and in a timely manner, i.e., timesheets, mileage forms, supervision and training logs, etc.


    Associate’s Degree preferred in a Human Service Field or currently working on Bachelor’s Degree in Social Work or Psychology.


    • Prefer 6 months to 1 year of internship, volunteer or work experience in Human Services Field.
    • Experience working with DCS Foster youth a plus.
    • Bi-lingual, bi-cultural a plus.
    • Ability to be flexible as specific tasks will change with the evolution of the program.
    • Culturally competent.
    • Awareness of one’s capabilities and limitations.
    • Ability to work independently on specific assignments.
    • Ability to work an occasional evening or weekend day.


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